Business Consulting

 

LIUL DALA

GLOBAL CO.

Competing Through Service Excellence delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

TESTIMONIALS

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR SERVICES

We've Helped so Many Companies

. We have special expertise in Web sales, insurance, and healthcare.

We identify technology, training, and processes to take your service team to the next level. 

Once we have executive buy-in, we oversee the implementation process from start to finish.

Competing Through Service Excellence monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Competing Through Service Excellence uses surveys, interviews, and observation to conduct a comprehensive service audit.

EFFICIENCIES

PLANNING

IMPLEMENT

ASSESSMENT